Katalyst bOOKING & cancelation pOLICY
Client Responsibility
Every client is personally responsible for managing
package purchases, drop-in bookings, scheduling, cancellations, and rescheduling.
Please read the following policy details carefully prior to booking.
Drop-In Bookings
Drop-in bookings for group fitness classes are non-refundable
and non-transferable to another client.
All bookings must be made through the website.
If you experience any technical issues while booking, please notify KatalystfitnessbyKC@gmail.com.
Package Bookings
Clients who purchase packages through the website are fully responsible for scheduling, rescheduling, or canceling their sessions.
Cancellation & No-Show Policy
Package clients must cancel pre-booked sessions through their online Katalyst account.
Cancellations must be made at least 1 hour before the session start time.
Clients who fail to cancel within this 1-hour window will incur a $5.00 late cancellation fee, effective February 7, 2025.
Rescheduling Policy
Clients must reschedule at least 1 hour before the session start time.
If a session is not rescheduled within this timeframe, it will be considered redeemed and cannot be rebooked.
Exceptional Circumstances
In cases of medical emergencies, unforeseen events, sick children in your care, or hazardous weather conditions, clients may contact Kayla via DM on Instagram or email (Katalystfitnessbykc@gmail.com)
In the event of a personal emergency that prevents attendance, clients may reschedule their session within 14 days.
After 14 days, the session will be forfeited.
Package Expiration
Packages expire 30 days from the date of purchase.
Example: A package purchased on January 1st will expire 30 days later on January 31st.
Transferability
Drop-in sessions and packages are non-transferable and valid only for the client booked.
Class Schedule Changes
Katalyst Fitness reserves the right to make changes to the class schedule, including modifications to class times and instructors. In the event of schedule changes, refunds will not be issued, and clients are encouraged to adapt accordingly.