Saturday Drop In

Cancellation Policy

To ensure smooth operations and fairness for all clients, we have established the following non-refundable policy for both drop-in sessions and package redemptions. Policy updated 2/5/2025. Client Responsibility Every client is personally responsible for managing their package purchases, drop-in bookings, scheduling, cancellations, and rescheduling. Please read the policy details carefully before booking. Drop-In Bookings Drop-in bookings for group fitness classes are non-refundable and non-transferable to another client. All bookings must be made through the website—cash and Venmo payments are not accepted at this time. If you experience any technical issues while booking, please notify us. Package Bookings Clients who purchase packages through the website are fully responsible for scheduling, rescheduling, or canceling sessions. Package Expiration Packages expire 30 days from the date of purchase. Example: A package purchased on January 1st will expire 30 days later on January 31st. SATURDAY BOOKINGS* Clients are to pre-schedule package bookings and drop-in bookings specifically for our Saturday class from 7:45-8:45am. It has been increasingly challenging to be able to program this specific class as it is much larger and for that formatted differently than the other classes we offer. By pre-scheduling your booking this will give us the creative freedom to deliver a workout that best serves everyone! With this being said there will be 20 slots open on Saturdays for booking in advance. There will be 5 leftover slots for “late bookings”. This will give us a better understanding of equipment availability which will coincide with timing/format. Cancellation & No-Show Policy Package clients must cancel pre-booked sessions through their online Katalyst account. Cancellations must be made at least 1 hour before the session start time. Clients who fail to cancel within this 1-hour window will incur a $5.00 late cancellation fee, effective 2/7/2025. Rescheduling Policy Clients must reschedule at least 1 hour before the session start time. If a session is not rescheduled within this timeframe, it will be considered redeemed and cannot be rebooked. Transferability Drop-in sessions and packages are non-transferable and valid only for the individual who booked them. Please view the rest of the policy information under "Booking Policy" on our site.

Contact Details

• 290 Hubbard Ave, Dalton, MA, USA

  katalystfitnessbyKC@gmail.com